Shipping Policy
- Standard orders: Dispatched within 2–5 business days after your order is placed.
- Paid overnight shipping: Dispatched within 1 business day after your order is placed.
- Processing and delivery are separate. These dispatch timeframes do not include the carrier’s transit time.
Processing Your Order
Head2Soles prepares standard orders for dispatch within 2–5 business days after the order is placed.
Orders with paid overnight shipping are dispatched within 1 business day after the order is placed.
Business days exclude weekends and public holidays.
Shipping Rates and Delivery Estimates
Available shipping methods and their charges are displayed at checkout before you complete your purchase.
Delivery estimates depend on the shipping service selected and the destination. Transit time begins when the carrier receives your package.
Overnight Shipping
Paid overnight shipping includes dispatch within 1 business day. It does not mean your order will arrive the day after you place it.
Delivery follows the selected carrier’s overnight service schedule after dispatch. Carrier cutoff times, weekends, holidays, and service availability may affect the delivery date.
Shipping Addresses
Please check your shipping address carefully before completing your order.
If you need to make a correction, email shop.head2soles@gmail.com immediately with your order number and the correct address. Address changes may not be possible once an order has been processed or dispatched.
If a package is returned because of an incorrect or incomplete address, we will contact you to arrange next steps and disclose any additional shipping charges before resending it.
Shipping Delays
Weather, carrier disruptions, and other circumstances may affect transit times.
If we cannot dispatch your order within the promised timeframe, we will notify you, provide an updated shipment estimate, and offer any options to consent to the delay, cancel, or receive a refund required by law.
Missing or Delivered Packages
If your package appears lost or tracking shows delivery but you have not received it, contact shop.head2soles@gmail.com promptly.
Please include your order number and any relevant tracking information. We will investigate with the carrier and communicate the next steps. A delivery scan does not, by itself, remove any rights you have under applicable law.
Damaged Packages or Incorrect Items
Please inspect your purchase upon arrival.
If your item arrives damaged or you receive the wrong item, email shop.head2soles@gmail.com promptly with:
- Your order number.
- A description of the issue.
- Photographs of the item and packaging, where available.
Please retain the packaging while we investigate. These concerns are handled separately from ordinary exchanges, as explained in our Refund & Exchange Policy.
Exchange Shipping
Shipping costs for approved exchanges are determined by Head2Soles on a case-by-case basis.
We will confirm who pays for return shipping and replacement shipping, including any charges or proposed deductions, before you send your item back.
Please obtain approval and shipping instructions before returning merchandise. See our Refund & Exchange Policy for eligibility and request deadlines.
Your Consumer Rights
Nothing in this policy limits delivery, cancellation, refund, or other rights that cannot legally be waived.
Contact Us
For shipping questions or assistance with an order:
Head2Soles
shop.head2soles@gmail.com