Refund Policy
- Inspected and authenticated. Every piece is inspected and authenticated by Head2Soles before it is listed.
- Exchanges or store credit. Request an exchange or store credit within 7 business days after delivery.
- Final sale for refunds. We do not offer refunds for change of mind, fit, or personal preference. Exceptions required by law remain available.
Authenticity
Every piece we sell is inspected and authenticated by Head2Soles before it is listed.
If you have a concern about the authenticity of your purchase, contact shop.head2soles@gmail.com with your order number and any supporting information. We will investigate and communicate the next steps.
Our final-sale policy does not limit your rights or remedies under applicable law for counterfeit or misrepresented merchandise.
Exchanges and Store Credit
To request an exchange or store credit, email shop.head2soles@gmail.com within 7 business days after delivery. Include your order number and identify the item you wish to exchange.
Business days exclude weekends and public holidays.
Please obtain approval and return instructions before sending merchandise back. We will provide the shipping address and the deadline for sending your approved item.
To qualify, the item must:
- Be in the same condition in which you received it.
- Have no additional wear, washing, alterations, or damage.
- Include all tags, accessories, and packaging supplied with your purchase.
- Be accompanied by your order number or proof of purchase.
Items are inspected upon receipt to confirm eligibility.
Choosing a Replacement
Exchanges depend on available inventory. If your replacement costs more than the merchandise credit available, you must pay the difference. Any remaining eligible balance will be issued as store credit.
If you do not choose an immediate replacement, an eligible item may be returned for store credit toward a future Head2Soles purchase.
Store credit is based on the merchandise price paid, with applicable taxes handled as required by law. Original shipping charges are excluded unless otherwise agreed or required by law.
Store credit is not redeemable for cash except where required by law.
Exchange Shipping
Responsibility for shipping an item back and shipping a replacement is determined by Head2Soles on a case-by-case basis.
Before you send an approved item, we will confirm who is responsible for shipping costs and disclose any charges or proposed deductions.
This does not override shipping costs or other remedies we are required to cover by law.
Damaged, Incorrect, or Not as Described
Please inspect your purchase when it arrives.
If you receive the wrong item, an item damaged in transit, or an item materially different from its listing, email shop.head2soles@gmail.com promptly with your order number, a description of the issue, and relevant photographs. For shipping damage, please retain the packaging while we investigate.
These concerns are reviewed separately from ordinary exchanges. We will investigate and provide the resolution required by applicable law, which may include a refund, replacement, or other remedy.
The 7-business-day exchange request period does not shorten any statutory rights or claim periods.
Refund Exceptions
Our no-refund policy applies to ordinary requests based on change of mind, fit, or personal preference. It does not prevent refunds required by law, including applicable remedies for non-delivery, shipment delays, defective goods, or misrepresentation.
Any refund owed will be issued within the legally required timeframe, generally to the original payment method. Your payment provider may require additional time to post it.
Before You Buy
Please review the photographs, measurements, descriptions, and condition notes carefully. Previously owned pieces may show disclosed wear, and sizing can vary between brands and styles.
If you need more information about a piece, email shop.head2soles@gmail.com before placing your order.
Your Consumer Rights
Nothing in this policy excludes or limits rights that cannot legally be waived. Where mandatory consumer protections apply to your purchase, those protections take precedence over conflicting policy language.
Contact Us
For questions about an order, exchange, store credit, or authenticity concern:
Head2Soles
shop.head2soles@gmail.com